We ship Canada post. For small packages we use regular letter mail. For larger orders we use parcel post. All orders over $100 are FREE shipping. Orders under $100 are charged a flat rate shipping and handling fee of $7. All orders through our online Cloth Diaper Store originate from Hamilton Ontario. Orders placed at a diaper party or from a gift registry will be bulk shipped to your local consultant or registry owner. With the exception of FluffEh! products, we only ship within Canada.
Orders where everything is in stock are usually processed the next day. Out of stock items from Mother-Ease, AMP, and Wondermama are usually available to ship within 3-5 days of order. Blueberry orders that are out of stock can take 1-2 weeks before they are available to ship.
FluffEh! orders which are not in stock can take between 1-3 weeks. This delay is because most FluffEh! diapers are typically made to order.
Due the hundreds of combinations of prints, sizes, materials and styles it is impossible for us to keep everything in stock, however, we do keep some popular items available for immediate delivery. All other items in the store are ordered directly from the vendor to allow you the greatest selection. We work with our vendors to keep our list of available sizes/patterns as up to date as possible, however, occasionally a pattern may not be available. In the event you order something that we find is unavailable we will contact you and give you the option of substituting a different print or a full refund.
For local customers in Hamilton Ontario we allow pick-up Mondays between 9a-11:30a and Wednesdays between 5:30p-8pm. Please call or e-mail ahead so we can ensure your order is ready for pick-up.
In the event that you are not happy with your order please call or e-mail us with your concerns. In the event a return is necessary we will give you a return authorization number. We will gladly take back any un-opened and un-used products with no restocking fee. Due to the hygienic nature of our products we can not take back any opened products unless there is a manufacturing defect.